Responsible Gaming

Responsible gaming at duelbits means making informed, conscious choices so gambling remains entertainment-not a source of harm. Our goal is to help you set boundaries, recognize risks early, and access professional support when needed. duelbits777-canada.com provides player tools, clear information, and assistance from trained staff to encourage safe play for eligible Canadian visitors (19+, or 18+ in AB, MB, QC). Operated by Liquid Entertainment N.V. (Curaçao licence GLH-OCCHKTW076092020), some features or restrictions may vary by province/territory. LoT Observe: present risks and tools. Expand: include Canada-specific resources and safeguards. Reflect: offer clear steps, choices, and escalation paths.

Risk Awareness

Observe: Gambling can become risky when time, money, or emotions consistently exceed planned limits. Expand: Learn common signs and test yourself. Reflect: If several signs apply, consider using our tools or contacting support below.

Common warning signs

• Increasing bet size or frequency to "chase losses."
• Thinking about gambling when not playing; neglecting work, study, or family.
• Spending more than you can afford; using credit or borrowing to gamble.
• Hiding play from loved ones; feeling guilt, anxiety, or irritability when not gambling.
• Repeatedly overriding limits, cancelling withdrawals, or playing for long sessions.

Quick self-check (answer Yes/No)

• In the last 3 months, have you spent more than your planned gambling budget?
• Have you tried to win back losses by increasing stakes or playing longer?
• Have friends or family expressed concern about your gambling?
• Have you missed work/study/sleep because of gambling?
• Would a temporary block or self-exclusion make you feel safer?

If you answered "Yes" to two or more, consider setting stricter limits, taking a Time-Out, or contacting professional support listed below.

Limits & Tools

Observe: Limits make spending/time visible and enforceable. Expand: Set daily/weekly/monthly deposit caps and session controls. Reflect: Reductions apply immediately; increases have a cooling-off period for safety.

Deposit limits (daily / weekly / monthly)

1. Log in at duelbits777-canada.com.
2. Go to Account > Settings > Responsible Gaming > Deposit Limits.
3. Enter maximum amounts you are comfortable depositing (e.g., Daily: C$50; Weekly: C$150; Monthly: C$400).
4. Click Save. You cannot deposit above these caps. Decreases take effect immediately.
5. Increases are subject to a minimum 24-hour cooling-off period and require reconfirmation before activation.

Time spent limits and reminders

• Set session reminders (e.g., every 15/30/60 minutes) under Account > Responsible Gaming > Session Controls.
• Enable a maximum session length (e.g., 60-180 minutes). On expiry, you will be logged out and must wait 15 minutes before returning.

Time-Out (24-72 hours)

1. Account > Responsible Gaming > Time-Out.
2. Select 24, 48, or 72 hours. Confirm to pause all play, deposits, and marketing during that period.
3. You will be logged out immediately and cannot cancel the Time-Out once started.

Regional compliance note (CA): Ontario standards adopt cooling-off for limit increases and immediate effect for reductions. duelbits applies these safeguards to Canadian users as a best-practice measure.

Self-Exclusion

Observe: Self-exclusion is for when you need a stronger, enforced break. Expand: Choose a fixed term or permanent exclusion. Reflect: Access to the account is blocked; we help with any eligible withdrawals and stop marketing.

How to self-exclude

1. Log in and navigate to Account > Responsible Gaming > Self-Exclusion.
2. Choose a period: 6 months, 1 year, 5 years, or Lifetime.
3. Read the consequences carefully. You may be asked to type a confirmation phrase (e.g., "EXCLUDE") and re-enter your password.
4. Confirm. You will be signed out and can no longer access your account for the duration selected.

What happens next

• Account access: Login, deposits, and gameplay are disabled. Marketing and promotional communications are ceased.
• Funds: Pending withdrawals continue subject to KYC/AML checks. For remaining real-money balances, contact us via the form below to arrange a withdrawal. Bonus funds and pending bonuses are forfeited.
• Reactivation: Not possible before the end of the chosen period. Lifetime exclusions are permanent.
• External options: You may also register with your provincial self-exclusion program (see Support Resources) and install blocking software (Gamban/BetBlocker).

If you need assistance with self-exclusion, use the Contact & Feedback form below or seek immediate support from Canadian helplines in the next section.

Support Resources

Observe: Prompt access to confidential help reduces harm. Expand: Canada-wide connection via 211 plus provincial helplines; international services and blocking tools. Reflect: Choose the most convenient, confidential channel.

Local support (Canada)

• 211 Canada - Dial/text 211 or visit 211.ca to be connected 24/7 to provincial/territorial problem gambling services (English/French; interpreters available).
• Ontario - ConnexOntario: 1-866-531-2600 | connexontario.ca | 24/7 | English/French; live chat.
• British Columbia - Gambling Support BC: 1-888-795-6111 | gamblingsupportbc.ca | 24/7 | English; interpreter services on request.
• Alberta - Addiction Helpline: 1-866-332-2322 | AHS Addictions | 24/7 | English; translation on request.
• Québec - Jeu: aide et référence: 1-800-461-0140 | jeu-aidereference.qc.ca | 24/7 | Français/English; chat/text available.
• Manitoba - Problem Gambling Helpline: 1-800-463-1554 | 24/7 | English; referral services.
• Saskatchewan - Problem Gambling Helpline: 1-800-306-6789 | 24/7 | English; referral services.
• Nova Scotia - Gambling Support Network: 1-888-347-8888 | 24/7 | English; counselling referral.

For other provinces/territories or if numbers change, use 211 to obtain up-to-date local problem gambling contacts.

International support organizations

Self-exclusion schemes (outside this website)

• Canada (provincial): Ontario "My PlayBreak" (iGaming/OLG), BC "Self-Exclusion Program," Alberta "Self-Exclusion," Québec "Auto-exclusion Loto‑Québec," Manitoba/SK/NS programs. Check your provincial gaming authority for enrollment details.
• UK: GAMSTOP (free; remote operators).
• Spain: RGIAJ national self-exclusion (DGOJ registry).

Blocking and filtering tools

• Gamban (paid) - Blocks gambling sites/apps across devices.
• BetBlocker (free) - Device-level blocking with calendars.
• Enable device-level parental controls/blacklists and DNS filters (e.g., CleanBrowsing).

Family and financial support

• GamTalk - Moderated forums and live chat (Canada-focused community).
• Gam-Anon - Support groups for families/friends of problem gamblers.
• Credit Counselling Canada - Non-profit financial counselling referrals.

Confidentiality: Most services are anonymous and free. In emergencies or crisis, call 911 or your local emergency number.

Help for Family

Observe: Loved ones often notice harm first. Expand: Use non-judgmental language and specific examples; prioritize safety and professional help. Reflect: Offer choices, not ultimatums, and seek support for yourself too.

• Choose a calm moment. Use "I" statements: "I'm worried because I've noticed..." Avoid blame or arguments about specific losses.
• Encourage a practical step: a Time-Out or self-exclusion on duelbits, calling a helpline, or speaking to a counsellor.
• Protect finances: separate accounts, spending caps, and accountability agreements; consider independent financial counselling.
• Share resources: GamTalk forums, Gam‑Anon meetings, and provincial helplines (see Support Resources).
• If the person declines help, set clear boundaries and seek support for yourself (counsellor, peer group, or 211).

Operator's Commitment

Observe: Operators should identify and respond to risk. Expand: duelbits uses rule-based and behavioral signals to prompt safer-play interventions. Reflect: We aim to inform, support, and, where needed, restrict.

Risk checks and interventions

• Behaviour analysis: Monitoring indicators such as rapid deposit escalation, frequent limit increases/cancellations, prolonged sessions, chasing losses, and multiple failed affordability signals.
• Automated nudges: On-site messages suggesting breaks, limits, or self-assessment when patterns indicate elevated risk.
• Proactive contact: Our team may email you through your registered address if we detect sustained high-risk patterns (e.g., sharp deposit increases, repeated Time-Outs, overnight sessions). We do not provide financial advice.
• Protective actions: We may apply cooling-off periods, restrict bonuses/marketing, or suspend accounts pending review under our AML/KYC and Terms.

Data is processed per our Privacy Policy for responsible gaming and legal compliance purposes.

Updates

Observe: Policy clarity requires timely notice. Expand: We communicate material changes promptly. Reflect: You can always review the latest version online.

• Notifications: We may use in-site banners, account notifications, and email to your registered address to announce meaningful changes to responsible gaming tools or terms.
• Version control: The current version is always available at /policies/responsible-gambling.
• Last updated: October 2025.

Contact & Feedback

Observe: Quick access encourages early help-seeking. Expand: Use the secure form below; if you cannot access your account, use local helplines for immediate support. Reflect: We prioritize responsible gaming-related requests.

• Dedicated phone/email: Not publicly listed in the provided data. We will communicate via your registered account email regarding responsible gaming requests.
• Secure account messaging: If logged in, go to Account > Support > Messages to contact us.
• Web form: Use the form below for limit changes (downwards), Time-Out, self-exclusion assistance, or welfare concerns.

Responsible Gaming Request

Full name (as on account) Username / Account ID Registered email Request type Deposit limit decrease Set Time-Out (24-72h) Self-exclusion assistance Welfare/safe-play concern Other responsible gaming request Details (include desired limits/periods) I confirm this request relates to my duelbits777-canada.com account and I understand identity checks may be required. Submit request

If you are in immediate distress or at risk of harm, contact emergency services or a Canadian helpline listed above. This page is informational and does not replace professional advice.

Operator details: duelbits is operated by Liquid Entertainment N.V., Zuikertuintjeweg z/n (Zuikertuin Tower), Willemstad, Curaçao (Reg. No. 153298), with services provided in part by Herpestidae Services Limited, 1 Avlonos, Maria House, Nicosia 1075, Cyprus (Reg. No. HE 410029). Licence: Curaçao GLH-OCCHKTW076092020.